Golden Hour Finance is committed to respecting your privacy and protecting your personal information. We comply with the requirements of the Privacy Act 1988 (Cth), including the Australian Privacy Principles, which guide how personal information should be collected, used, stored, and disclosed.
Personal information refers to details that can identify you, such as your name, contact details, employment and financial information. We collect this information so we can provide finance services tailored to your needs, stay in touch with you during your application process, meet our legal and compliance obligations, and, with your permission, share updates or marketing. You can opt out of marketing communications at any time.
We may collect your information through meetings, phone calls, emails, or when you submit forms on our website, www.goldenhourfinance.com.au. We may also receive information from third parties, such as lenders or referral partners, and where that happens, we take reasonable steps to let you know.
In some cases, we may collect sensitive information, such as health or membership-related details. We will only do this with your consent, when it’s necessary to provide services, or when required by law.
Your information may be shared with third parties such as lenders, technology providers, or our aggregator if it is necessary for us to do our job, or if we are legally required to do so. We take all reasonable precautions to store your information securely and protect it from unauthorised access, misuse, or loss.
If your information is no longer needed, we will take steps to securely destroy or de-identify it. In many cases, however, we are required to retain records for at least seven years for legal or compliance reasons.
You have the right to access the personal information we hold about you, and to request corrections if you believe anything is inaccurate or out of date. If you’d like to do so, please contact Tara Chown in writing at [email protected]. We may ask you to verify your identity before releasing any information to you.
We do our best to ensure your information remains accurate and current. If your details change, we encourage you to get in touch so we can update our records.
This privacy policy may be updated from time to time. Any changes will be published on our website.
If you have any questions, concerns, or complaints about how we handle your personal information, please contact:
Tara Chown Golden Hour Finance [email protected] 0401 356 552